Returns & Exchanges
At ZIWU ARTEMIS, we strive for perfection in every stitch; however, if you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges. Items must be in their original condition, unworn, and with all designer tags attached to be eligible for a refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.
Ship the Parcel
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Quality Review & Refund
Once our atelier receives and inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing